Bahamas Ferries - Customer Loyalty

Our customers have been very loyal to us and we appreciate their continued support. We recently celebrated the 500th round-trip of Mr. Gary Kelly on board the Bo Hengy. This is the type of loyalty that allows us to remain in business and also continue investing in the quality of travel service we are able to provide. Last year, the executives and shareholders of the company decided to upgrade our facilities and processes. Additionally, the company decided to invest approximately $1million to upgrade and increase the passenger accommodations on the Sealink to provide miniature cruise line style accommodation which is consistent with all of our vessels. Sealink was the last in our fleet to be outfitted with large seating capacity and is currently out of the country being worked on. We expect a fresh and fascinating return to service early April.

During this period, Bahamas Ferries has adopted a fiscally responsible position to support the increase level of investment and the decrease in revenue and activity normally contributed by the Sealink operation. When asked about the impact on staff and customers during this transition period, Mr. Rolle said “We are pleased that our staff and customers recognize what we are trying to achieve and fully support our activities to position our company for long-term growth. Additionally, during this period we asked our employees to endure the extraordinary circumstances we find ourselves in as we navigate through all of the rapid changes of the last 3 months and we are proud to say that for the most part we had excellent participation and sacrifice from our employees.”

“Along with this new look we are restructuring our organization by re-align our facilities, operation, processes and people with a customer first focus and we are very emphatic in our commitment to happy, smiley people only. We will not hire anyone who is not passionate about people and passionate about service. In fact, it's now a condition of employment with Bahamas Ferries. We have one of the best ran operation in the country in terms of our on-time schedule and overall operations. Just ask Gary Kelly, one of our most loyal customers, whom recently celebrated 500 round trips with us.”

“We will not undermine that part of our business by having unpleasant, unfriendly employees anywhere in our organization” said Mr. Rolle.

The company envisions the recent round of facilities and technology investment initiatives will encompass the following when completed:

• Consolidating all of its travel operations at the Western End of Potter's Cay, this will include moving its administrative offices from SeaVenture House on East Bay Street.
• A new ticketing office and check-in counters with a new computer system for passenger and luggage handling based on a web-based wireless technology platform with GDS capability.
• A secure and comfortable airline style passenger waiting area with proper fencing and paved walkways.
• Proper customer drop-off and pick-up point.
• A secure area for parking.
• A secure freight handling area to reduce congestion.
• Friendlier and more helpful employees and agents.
• Better service experience overall.

For further information, please contact:
Khaalis E. Rolle, CMO
Tel: 242-323-2166/ 422-4705
Fax: 242-323-6717
www.BahamasFerries.com

Next: Bahamas Ferries Routes & Schedules to Eleuthera >>>

<<< Eleuthera Travel Information